- Terms of Service
- After-sales Process
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Flexem's products provide half-year warranty, 18-month warranty, full-life maintenance service, and standard product maintenance period is 5 working days.
Technical support hotline is +86 4008-033-022 and related services provided by each office
|Specific terms and conditions||
The provisions in this article cover the full range of products manufactured by Flexem Company, which is sold in the domestic market.
II、30 days warranty
Within half a year from the date of sale of the product, non-human damage failure occurs, affecting the main performance, and can not get timely repair service, we will replace the same model for you.
Ⅲ、18 months warranty
Within 18 months from the date of sale of the product, a non-human damage failure occurs, we can complete the repair within the specified maintenance cycle and return it to you.
Since the date of sale, we have been providing life-long maintenance services to our customers. For faulty products that are under warranty but do not meet the warranty conditions and products that exceed the warranty period, we provide a paid repair service. After the customer confirms that the product has been repaired, we arrange for the repair of the product.
1.The maintenance period of the Flexem's product is 5 working days.Customized products are calculated separately.
|After-sales maintenance process||
Customer confirmed warranty period→Customer confirmed warranty coverage→Customer sent repairs→Both parties confirm the fee→Flexem repair the product→Flexem send back the product
Ⅰ、Customer confirmed warranty period
The S/N code on the product casing can be used to know the date of manufacture and the date of sale and delivery, and the warranty/warranty time is calculated based on the date of sales and delivery.
II、Customer confirmed warranty coverage
We provide warranty service for products under warranty for the following damage ranges. If your product failure falls within the above range, we provide paid repair service, please understand.
1.Product failure due to irresistible factors such as fire, flood, electric shock, earthquake, etc.
Repaired or replaced components have a one-year warranty from the date of repair.
Ⅲ、Customer sent repair products
Address: 5th Floor, Building 2, Lanyun Science and Technology Park, Tangtou Avenue, Shiyan Town, Baoan District, Shenzhen
Ⅳ、Both parties confirm the repair cost
We will not charge for repairs during the warranty period and for products covered by the warranty.
After the maintenance personnel repair the product, they will be tested as soon as possible, and the test results and charges will be filled in the “Rework Report”, and the charges will be handled as follows:
1.The defective product is not required to be charged, and the maintenance personnel will directly return the repaired product and the "Rework Report" to you after the repair is completed.
Repair products for charges:
1.Unless otherwise agreed, the customer should contact Fanyi Business within five working days after receiving the Return Report to determine if repair is required. If you do not determine whether to repair within five working days, the maintenance personnel will delay the failure of your company to the next maintenance cycle.
The customer will send the freight to Flexem, and we will repair the shipping cost sent back to the customer.
1. In order to better serve you, please return the repaired product to the completed product after-sales service registration form, or you can download it on our website. Please explain the fault phenomenon as much as possible so that our maintenance personnel can repair and solve the problem as soon as possible, and please indicate the detailed contact information, so that the repaired product can be returned to you in time and accurately.
|After-sales service registration form|
|Customer information||Customer's name||Contact|
|Product information||Product number||Serial number|
|Is it under warranty?||How many times has it been repaired?|